Frequently Asked Questions
Everything you need to know about shopping with Ripon Family
What is the standard shipping time for orders?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on your location and customs processing.
How can I return or exchange an item?
Ripon Family offers a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached. Simply visit our Returns Portal to start your process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay for a seamless checkout experience.
How do I ensure I choose the right size?
Every product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials ethically sourced?
Yes, at Ripon Family, we are committed to sustainable fashion. We partner with manufacturers who adhere to fair labor practices and utilize high-quality, durable textiles.
Can I track my order once it has shipped?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.